MetLife celebrates on the same dates globally; including our country call center MetLife Turkey celebrated with the participation of all team operations, Customer Service Week; it aims to increase the motivation of employees to internalize the importance of customer service and to increase the quality of service. Turkey in the third time this year celebrated Customer Service gave a speech covered by Week activities MetLife Life and Insurance General Manager of Deniz Yurtseven, the make a difference is happy with the work done by each employee, underlining that the most critical factor in achieving excellent job results; he drew attention to the importance of being able to provide services to the customer in a timely and needing manner. Yurtseven continued his words as follows: Since the day we were established as MetLife Turkey, we carry out our activities in line with the principle of unconditional customer satisfaction. We are always striving to improve ourselves and our business in order to be able to do better and to be one step ahead. We attach importance to making our hot contact sustainable with our customers and to meet with them face to face at every opportunity; We aim to provide the best product and service experience with our customer-oriented policies. We bring our customers all over the world with a service concept that makes a difference thanks to our expert and professional staff. Customer Service Week celebrations, our corporate philosophy by internalizing, contributing to our customers to provide a quality service and our success in the efforts of our valuable employees in a sense rewarding the efforts; all together we aim to have a pleasant week.
Deniz Yurtseven and senior executives, who visited the Customer Service and Operations units together within the framework of Create Your Difference Themed Customer Service Week, had the opportunity to evaluate the devoted work of the teams and the customer-oriented service processes together with the employees. During the week, different activities were carried out to reinforce employees’ happiness and motivation. This special week, in which employees’ appreciation is important; Customer-focused commitment to a continuous organization was emphasized that the continuation of the organization was completed.